Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time of your order depends on the availability of the products, the destination country and address, the shipping method, and the customs clearance. We process and ship your order within 3 to 5 business days after receiving your payment confirmation. We offer two shipping options for our international customers: standard shipping (15 to 25 business days) and express shipping (5 to 10 business days). These are only estimates and we cannot guarantee the exact delivery date. We will provide you with a tracking number and a link to track your order once it is shipped. You can also contact us if you have any questions or concerns about your order status.
Creating an account at Zeenat Decor Impex Pvt Ltd is easy and free. You can enjoy many benefits by registering with us, such as faster checkout, order history, wishlist, exclusive offers, and more. To create an account, click on the Sign Up button at the top right corner of our website, fill in your details, agree to our terms and privacy policy, and click on the Create Account button. You will receive a confirmation email with a link to activate your account. You can now log in to your account anytime by clicking on the Sign In button. You can also edit your profile, change your password, and manage your preferences from your account dashboard.
If you need to change your shipping address after placing an order, please contact us as soon as possible at info@zeenatdecor.com or +91-9871092258. We will try our best to accommodate your request, but we cannot guarantee that we can modify your order once it is shipped.
Please note that changing your shipping address may affect the delivery time and cost of your order. We will inform you of any changes in the shipping details before confirming your request.
To avoid any errors or delays in your order, please make sure that you provide us with a valid and complete shipping address when placing your order. You can also update your shipping address in your account dashboard at any time.
To track the status of your order, log in to your account, go to the Orders tab, and click on the Track Order button. You can also use the tracking number and link in the confirmation email.
We do not keep your credit card information. We use a secure payment gateway that encrypts and transmits your payment information. We value your privacy and security and we do not share your personal information. You can learn more about our payment gateway and our privacy policy
Zeenat Decor ships to most countries around the world. However, some countries may have restrictions or regulations on importing wedding products. You can check the list of countries that Zeenat Decor ships to on their website [www.zeenatdecor.com]. You can also contact them by phone or email to confirm if they can ship to your country.
If you need to swap an item
Returns and Exchanges
You can return unused items in original condition within 30 days of delivery for a full refund or exchange, subject to some exceptions and conditions. Please contact us to request a return authorization number (RAN) before you send your item back to us. You will be responsible for the shipping costs for returning your item. We will inspect your item and notify you of the approval or rejection of your refund or exchange. Some items are non-returnable and non-refundable, such as custom-made or personalized items, items on sale or clearance, and gift cards. You can read our full refund and returns policy
If your order arrived damaged, please contact us within 7 days and provide your order details and a photo of the damage. We will send you a confirmation email with instructions on how to return the damaged item and get a replacement or a refund. We will cover the shipping costs for both. We are sorry for the inconvenience and appreciate your patience.
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If you want to change or cancel an order after you’ve submitted it, please contact us as soon as possible at info@zeenatdecor.com or +91-9999999999. We will try our best to accommodate your request, but we cannot guarantee that we can modify or cancel your order once it is shipped. Please note that changing or canceling your order may affect the delivery time and cost of your order. We will inform you of any changes in the order details before confirming your request. Thank you for your understanding.
Yes, you can pre-order an item that is sold out by contacting us through email, phone, or our website. We will inform you about the availability and delivery time of the item as soon as possible. Please note that pre-ordering does not guarantee that the item will be in stock or delivered by a certain date. You can cancel your pre-order at any time before the item is shipped.